Privacy Policy

Pameten Technologies Private Limited (“Pameten”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, contact us, or use our IT services, WhatsApp Business API consultancy, software development or cloud hosting services (collectively, the “Services”).

1. Introduction

This policy applies to personal data we process as a data controller in relation to our website visitors, prospective clients and clients. Where we process personal data on behalf of a client (for example, end-user data flowing through a WhatsApp deployment or an application we host), we act as a data processor and process that data strictly according to our agreement with that client. By using our website or Services, you consent to the practices described in this policy.

2. Information we collect

We collect information in the following ways:

Information you provide

• Contact details such as your name, email address, phone number, company name and job role when you complete a form, request a quote or email us.
• Project information you share with us about your requirements, systems or business.
• Correspondence including the content of messages, support tickets and communications with our team.

Information collected automatically

• Technical data such as IP address, browser type, device information, operating system and referring URLs.
• Usage data such as pages viewed, time spent, and interactions with our website, collected through cookies and similar technologies.

Information from third parties

• Where relevant, we may receive information from business partners, analytics providers and publicly available sources to help us understand and serve prospective clients.

3. How we use your information

We use personal data to:

• respond to enquiries, provide quotes and communicate with you;
• deliver, maintain, support and improve our Services;
• manage contracts, billing and our business relationship with you;
• send service updates and, where permitted, relevant marketing (which you can opt out of at any time);
• analyse and improve our website and offerings;
• ensure security, prevent fraud and comply with legal obligations.

4. Legal bases for processing

Depending on the context, we rely on one or more of the following legal bases: your consent; performance of a contract with you; compliance with a legal obligation; and our legitimate interests in operating and growing our business in a way that does not override your rights.

5. Cookies & tracking technologies

Our website uses cookies and similar technologies to make the site work, remember your preferences and understand how it is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality. Where required by law, we will request your consent before setting non-essential cookies.

6. Sharing & disclosure

We do not sell your personal data. We may share it with:

• Service providers (such as hosting, cloud infrastructure, analytics and communication platforms) who process data on our behalf under appropriate contracts;
• Professional advisers such as accountants, auditors and lawyers where necessary;
• Authorities where required by law, regulation or valid legal process;
• Successors in the event of a merger, acquisition or reorganisation, subject to this policy.

7. Data security

We implement appropriate technical and organisational measures — including encryption in transit, access controls, firewalls, monitoring and staff training — designed to protect personal data against unauthorised access, loss, misuse or alteration. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

8. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, tax or reporting requirements. When data is no longer needed, we securely delete or anonymise it.

9. Your rights

Subject to applicable law, you may have the right to access, correct, update or delete your personal data; to object to or restrict certain processing; to withdraw consent; and to request a copy of your data in a portable format. To exercise these rights, contact us using the details below. We will respond within the timeframes required by law.

10. Third-party services & links

Our Services may integrate with or link to third-party platforms — for example, Meta’s WhatsApp Business Platform, cloud providers and payment gateways. Those platforms have their own privacy policies and terms, and we encourage you to review them. We are not responsible for the privacy practices of third parties.

11. Children’s privacy

Our Services are intended for businesses and are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The “Last updated” date at the top indicates when it was last revised. We encourage you to review this page periodically.

13. Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Pameten Technologies Private Limited
E-3/65, Sector-H, Kanpur Road, LDA Colony, Lucknow, Uttar Pradesh 226012, India
Email: info@pameten.com
GSTIN: 09AAHCP1959M1ZR